Quality Policy

At Ecoserve Cleaning Ltd, our continuous policy and overarching objective is to deliver a professional, efficient, and high-quality cleaning and facilities management service that fully meets the needs and expectations of our clients. We are committed to building long-term relationships based on trust, reliability, and consistently excellent service delivery. By placing quality at the heart of everything we do, we aim to enhance operational performance, customer satisfaction, and long-term business sustainability.

We operate a Quality Management System that complies with the requirements of ISO 9001:2015, and we use this system as a structured framework to manage and improve all areas of our operations. It ensures that we meet all applicable statutory, regulatory, and contractual obligations, while also supporting our wider business goals and values.

Responsibility for the implementation, maintenance, and continual improvement of our quality system lies with the Top Management Team, who are fully committed to ensuring its effectiveness. Each manager is accountable for the performance and quality of the activities within their area of control and is supported by the necessary training, tools, and resources to carry out these duties effectively.

We actively promote a culture where quality is a shared responsibility across all levels of the organisation. Every employee is trained and encouraged to take ownership of their work, understand the importance of quality, and contribute to the success of the company through their individual roles. Through clear communication, ongoing training, and structured performance monitoring, we ensure that every team member is aligned with our commitment to service excellence.

In addition, we ensure that any subcontractors or third-party providers working on behalf of Ecoserve Cleaning Ltd are selected based on their ability to meet our defined quality standards and are held accountable for the quality of their services. We expect our supply chain to reflect our values and our commitment to high standards.

As part of our strategy for continuous improvement, we establish, monitor, and regularly review measurable quality objectives. These objectives are aligned with our strategic direction and are designed to improve service delivery, operational efficiency, customer satisfaction, and employee engagement. We use data-driven insights, internal audits, client feedback, and performance evaluations to identify opportunities for improvement and to ensure we respond proactively to change.

This Quality Policy, along with our supporting Quality Manual and Standard Operating Procedures (SOPs), accurately describes the quality system currently in place within the organisation. These documents define how we control and improve the quality of our services and ensure compliance with the requirements of ISO 9001:2015.

The effectiveness and relevance of our Quality Management System are monitored and reviewed regularly by the Top Management Team. We conduct formal management reviews at planned intervals and ensure that this policy is updated as necessary to reflect changes in legislation, business strategy, client needs, or industry best practice.

Eduardo Tandazo
Operations Director
Ecoserve Cleaning Ltd