Q: What does the Ecoserve office cleaning London service include?
A: Our trained cleaning staff follows a list of priorities decided during the booking. Also, if there are any special requirements, clients can let us know directly at the time of consultation and service booking.
Q: How do you hire reliable office cleaners?
A: We do a thorough background check through ID and reference. Our cleaners must clear an enhanced DBS check on employment, be in a uniform and carry identity badges on duty. It helps to safeguard your facility from unsuitable individuals.
Q: What cleaning materials and products do you use?
A: We use eco-friendly and non-toxic cleaning products. We work only with suppliers that are committed to contributing to the environment by using recycled materials, environmentally friendly chemicals and energy-saving equipment.
Q: Does the office cleaning includes carpet and the window from cleaning?
A: Our commercial office cleaning services doesn’t include carpet cleaning and window cleaning. But you can customize your service package as per your requirements. We have skilled cleaners for carpet and window cleaning to avoid any damage and give optimum results.
Q: What happens if there are damages?
A: We have experienced staff to avoid any inconvenience. In case any damage occurs our 10 Million insurance will compensate for any damages.
Q: Can I request a different or the same cleaner on the next office visit?
A: Yes! We have an efficient customer service framework to ensure that changes are made as per your feedback.
Q: If our office closes do, we still get charged for cleaning?
A: Although offices need to be maintained and kept clean due to dust, insects etc, even when they are not in use. We can reduce service or pause the cleaning if requested. We never tie you into a fixed term contract because we trust in our quality.
Q: What happens if I am unsatisfied with the office cleaning service?
A: We guarantee your completely satisfaction. If the opposite happens, we will send our Quality Control Manager to assess the situation. If needed, we will give you a replacement cleaner.
Q: Are there any hidden fees with Ecoserve Cleaning?
A: No! We ensure complete transparency in terms of pricing. Outstanding cleaning services, reasonably priced with No hidden fees and No surprises.
Q: Will you be open during lockdowns?
A: Yes we have stayed open through the Covid-19 pandemic and will continue to do so. We clean many offices, schools, nurseries, universities and other businesses which need to stay open and require cleaning.
Q: Are the cleaning products you use effective in killing covid-19?
A: Yes we use hospital grade cleaning products. If you would rather us use a cleaning product that you have chosen we can accommodate this for you. All of the cleaning products we used are environmentally friendly and provided with COSHH Data sheets.