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Frequently Asked Questions
Find clear answers to common questions about Ecoserve Cleaning’s commercial cleaning services in London. Learn about service inclusions, cleaning products, pricing, payment options, staff vetting, insurance, quality control and flexible contract arrangements. You can also see how additional services such as carpet and window cleaning are handled, helping you understand what to expect before choosing Ecoserve confidently.
Q: What does an office cleaning service in London include?
A: Our trained cleaning staff follows a list of priorities, requested during the booking. In addition, if there are any special requirements, clients can let us know directly at the time of consultation.
Q: What cleaning materials and products do you use?
A: We use eco-friendly and non-toxic cleaning products. We work only with suppliers that are committed to contributing to the environment, using recycled materials, environmentally friendly chemicals and energy-saving equipment.
Q: What happens if there are damages?
A: We have experienced staff to avoid any inconvenience. In case of any damage, our £10Million insurance will compensate for any damages.
Q: If our office closes, do we still get charged for cleaning?
A: We can reduce service or pause the cleaning if requested. We never tie you into a fixed term contract because we trust in our quality. Although offices should always be maintained and kept clean from dust, insects etc… even when they are unoccupied.
Q: What methods of payment are available?
A: There are several methods of payment: bank transfer; standing order payment (weekly or fortnightly); and direct debit (weekly or fortnightly). You can also contact us and confirm your preferred payment option for office cleaning London services.
Q: Will you be open during lockdowns?
A: Yes, we have stayed open throughout the Covid-19 pandemic, and will continue to do so. We clean many offices, schools, nurseries, universities and other businesses which need to stay open.
Q: How do you hire reliable office cleaners?
A: We do a thorough background check, through ID checks and references. Our cleaners must pass an enhanced DBS check, prior to any employment. Our staff will always be in uniform and carry identity badges. This helps safeguard your premises from unsuitable individuals.
Q: Does the office cleaning include carpet and window cleaning?
A: Our commercial office cleaning service does not include carpet cleaning or window cleaning. But you can customize your service package as per your requirements. We have skilled carpet and window cleaners, for optimum results.
Q: Can I request a different/same cleaner for the next office visit?
A: Yes! We have an efficient customer service framework to ensure that changes are made as per your request.
Q: What happens if I am unsatisfied with the cleaning service?
A: We guarantee complete satisfaction. Should the opposite occur, we will send our Quality Control Manager to assess the situation. If needed, we will give you a replacement cleaner.
Q: Are there any hidden fees with Ecoserve Cleaning?
A: No! We ensure complete transparency in terms of pricing. Outstanding cleaning services, attractive prices and no hidden charges.
Q: Are the cleaning products you use effective in killing Covid-19?
A: Yes, we use hospital grade cleaning products. If you would rather have us use a cleaning product of your choice, we can accommodate this for you. All our cleaning products are environmentally friendly and come with COSHH Data sheets.