QA 5576

Ecoserve Cleaning has built a business by ensuring that we offer maximum value for money for every pound you spend on your cleaning services. Our Aim is to build a true partnership with our customers through regular informal and formal lines of communication to ensure that your business receives the highest degree of attention and that your confidence in us is not misplaced.

The management team will constantly inspect the quality of service being provided against the agreed cleaning specifications, whilst at the same time will give cleaning operatives enough support to improve and maintain their performance at work. The overall quality control objective is to ensure that Ecoserve Cleaning delivers a consistently high standards of service.

A quality management system provides the framework for continual improvement and thus increase the probability of enhancing customer satisfaction and the satisfaction of other interested parties. It will effectively provide the company and its customers with the confidence that we are committed to deliver constant and predetermined high levels of cleaning.

All employees of Ecoserve Cleaning Ltd including sub-contracted personnel share the responsibility for the delivery of high standards of services and for continual improvement.

In order to ensure that these policies continue to be understood and maintained, the Directors and Managers will re-advise their personal of their responsibilities within the Quality System.

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